Privacy Policy

1Information We Collect

• Account & membership information — when you register or subscribe, we collect details such as your name, email address, username, password, and any profile information you choose to add.
• Payment information — when you purchase a membership or make a donation, your payment is processed by our payment provider (see “Payments” below).
• Newsletter — if you subscribe to our newsletter, we collect your email address.
• Contact form — when you contact us, we collect your name, email address, and the contents of your message.
• Comments — if you post a comment, we collect your name, email address, the comment content, and related metadata.

• Usage & device data — your IP address, browser type, device and operating system information, referring URLs, pages viewed, and dates and times of access.
• Cookies and similar technologies — used to operate the site, remember preferences, analyse traffic, and serve advertising (see “Cookies” below).

2Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site, remember your preferences, analyse traffic, and serve advertising. These include essential cookies (required for the site to function), analytics cookies, and advertising cookies. For more detail, please see our Cookie Policy. You can control or delete cookies through your browser settings, though disabling some cookies may affect how the site works.

3Analytics (Google Analytics)

We use Google Analytics to understand how visitors use our site. Google Analytics uses cookies to collect information such as pages visited, time spent on the site, and general location, in an aggregated form. This helps us improve our content and services. Google’s handling of this data is governed by Google’s Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

4Advertising (Google AdSense)

We use Google AdSense to display advertisements on our site. Please note:

• Third-party vendors, including Google, use cookies to serve ads based on your prior visits to our website and other websites.
• Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the Internet.
• You may opt out of personalised advertising by visiting Google Ads Settings. You can also opt out of some third-party vendors’ use of cookies for personalised advertising at www.aboutads.info/choices.

For users who prefer not to see ads, we offer an ad-free experience through our premium option.

5Payments (Razorpay)

Payments for memberships and donations are processed securely through Razorpay. When you make a payment, your payment details are collected and processed by Razorpay in accordance with their privacy policy and applicable security standards (such as PCI-DSS). We do not store your full card or banking details on our servers. We may retain transaction records — such as the amount, date, and a reference ID — for accounting and support purposes.

6How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service and your account
• Process payments and manage memberships and donations
• Send newsletters and updates you have requested (you can unsubscribe at any time)
• Respond to your enquiries and provide support
• Display, personalise, and improve our content, features, and advertising
• Analyse usage to improve the Service
• Protect the security and integrity of the Service
• Comply with our legal obligations

7How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Service — such as our hosting provider, payment processor (Razorpay), analytics provider (Google), and email and communication tools — only as needed to perform their services.
• Advertising partners (such as Google) as described in the Advertising section above.
• Legal and safety — where required by law, regulation, or legal process, or to protect the rights, safety, and property of Pharmacy Freak, our users, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in ownership or control.

8Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we take reasonable steps to delete or anonymise it.

9Data Security

We take reasonable technical and organisational measures to protect your information, including serving our site over a secure (HTTPS) connection. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion or erasure of your data
• Withdraw consent or object to certain processing
• Opt out of marketing communications
• Request data portability, where applicable

If you are in India, the Digital Personal Data Protection Act, 2023 provides certain rights, including access, correction and erasure, grievance redressal, and the ability to nominate another individual to exercise your rights. If you are in the European Economic Area or the United Kingdom, the GDPR provides corresponding rights. To exercise any of these rights, contact us at contact@pharmacyfreak.com. We may need to verify your identity before responding.

11Children’s Privacy

Our Service is intended for students and users aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

12Third-Party Links

Our Service may contain links to third-party websites or services that we do not own or control. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

13International Users

As we serve users around the world, your information may be processed and stored in countries other than the one in which you reside. Where we transfer data, we take appropriate steps to ensure it is handled in line with this Privacy Policy.

14Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the “last updated” date shown at the top of this page. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

15Grievance Officer & Contact

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, you can contact us at contact@pharmacyfreak.com. For data-related grievances under applicable Indian law, please also see our Grievance Redressal page, which sets out how to raise a concern with our Grievance Officer.