Privacy Policy

Effective Date: July 10, 2025

Thank you for choosing PharmacyFreak (“we”, “us”, “our”) as your trusted pharmacy education platform. This Privacy Policy explains how we collect, use, disclose, protect, and handle your personal information when you access or use www.pharmacyfreak.com (the “Site”), our mobile apps, tools, resources, and related services (“Services”). Your privacy is a priority, and we are committed to transparency and responsible data stewardship.

If you have questions about this policy, contact us at support@pharmacyfreak.com.

1. What Information We Collect

We collect different types of information depending on how you interact with our Services:

1.1. Information You Provide Voluntarily

  • Account Registration: Name, email address, username, password, and optional academic profile or bio.
  • Subscription/Payment: Billing name, contact info, and payment details (handled securely by payment processors).
  • Support or Feedback: Any details you provide via email, contact forms, or surveys.
  • Content Submissions: Quiz questions, comments, feedback, or posts in community forums.

1.2. Information Collected Automatically

  • Usage Data: IP address, device type, browser, pages visited, time spent, referring URLs, and activity logs.
  • Cookies & Similar Technologies: Unique identifiers via cookies, web beacons, or local storage to remember your preferences, track usage, and deliver personalized content.
  • Analytics: Data about site performance, error logs, and clickstream data via Google Analytics or similar tools.

1.3. Information from Third Parties

  • If you register or sign in using social login (Google, Facebook, etc.), we receive the minimum information required to authenticate you.
  • We may receive updated contact information from payment processors for subscription management.

2. How We Use Your Information

We use your data for several essential and beneficial purposes:

  • Account management: To create, maintain, and secure your PharmacyFreak account.
  • Personalization: To remember your preferences, quiz progress, and recommended content.
  • Communication: To send administrative messages, password resets, newsletters, or responses to your inquiries.
  • Improvement: To monitor site performance, analyze usage trends, and develop new features or resources.
  • Transaction Processing: To manage paid subscriptions, process orders, and provide customer support.
  • Legal Compliance: To fulfill legal obligations, resolve disputes, or enforce our Terms and Conditions.

We never sell your personal information to third parties.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA) or another regulated region, we process your data based on these legal grounds:

  • Consent: When you register, submit forms, or accept cookies, you grant consent for processing.
  • Contract: We process data to fulfill our contract with you (account, subscription, or resource access).
  • Legitimate Interests: Improving our services, securing the Site, or analyzing usage (balancing your rights).
  • Legal Obligations: When required to comply with laws or respond to lawful requests from authorities.

4. Cookies and Tracking Technologies

PharmacyFreak uses cookies and similar technologies for several purposes:

  • Essential Cookies: Necessary for site operation, security, and access to features.
  • Performance Cookies: Help us understand how users interact with the Site (page visits, feature use).
  • Preference Cookies: Remember your login, language, or content preferences.
  • Advertising Cookies: If present, help deliver more relevant content or limit repeat ads (we keep ads minimal).

You may manage or disable cookies via your browser settings, but doing so may affect certain features.

5. Data Sharing and Disclosure

We take privacy seriously and limit disclosure of your information:

  • Service Providers: We may share data with trusted partners (such as hosting, analytics, email, or payment services) only to operate the Site and deliver services. All providers are bound by confidentiality agreements and data protection obligations.
  • Legal Requirements: We may disclose information as required by law, court order, or to protect our rights, safety, or property.
  • Business Transfers: In case of merger, acquisition, or restructuring, user data may be transferred to new owners (with notice to you).
  • User Contributions: Content you submit to public areas (such as forums or comments) is visible to other users and may be indexed by search engines.

We do not sell or rent your personal data to advertisers or third parties.

6. Data Retention

We retain your information as long as necessary to:

  • Provide and maintain your account or subscription
  • Meet legal or accounting requirements
  • Resolve disputes and enforce our agreements

You may request account deletion at any time; after processing your request, most personal data will be removed or anonymized, except where legal obligations require retention.

7. Data Security

We use industry-standard security measures to protect your data:

  • SSL/TLS encryption for all transmissions
  • Secure password hashing and storage
  • Regular vulnerability testing and monitoring
  • Access controls and staff training

While no system is fully immune to threats, we promptly investigate and address any suspected breach.

8. International Transfers

PharmacyFreak is based in India, but our servers, partners, or service providers may be located in other countries. Your data may be transferred to and processed in jurisdictions outside your country of residence, where data protection laws may differ.

We ensure all cross-border transfers comply with applicable laws and safeguard your rights.

9. Your Rights and Choices

Depending on your location and applicable laws, you may have rights to:

  • Access: Request a copy of your personal data held by us.
  • Correction: Update or correct inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information (subject to certain exceptions).
  • Restriction: Limit how your information is processed in certain circumstances.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Portability: Obtain your data in a portable, machine-readable format.
  • Withdraw Consent: Withdraw your consent at any time for specific processing activities.

To exercise these rights, email us at support@pharmacyfreak.com. We will verify your identity before fulfilling requests.

10. Children’s Privacy

PharmacyFreak is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child under 13 has provided us information, contact us immediately. We will promptly delete any such data.

For users under 18, we recommend using the Site only with parental or guardian involvement.

11. Email and Marketing Communications

By registering an account or subscribing to newsletters, you consent to receive essential communications (service updates, account notices, or critical alerts). You may also receive optional marketing or promotional emails. You can opt out of marketing emails anytime by following the “unsubscribe” link or contacting us.

12. Community and User-Generated Content

Any information you post in public areas (such as comments, questions, or forums) is visible to other users and may be indexed by search engines. Use caution when sharing personal information in these spaces. PharmacyFreak cannot control or guarantee how others may use information you disclose publicly.

13. Links to Other Sites

PharmacyFreak may link to external websites or resources for educational purposes. We do not control third-party privacy practices. When you leave our Site, we encourage you to review the privacy policy of every site you visit.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Changes take effect immediately when posted here, with the “Effective Date” updated at the top. If changes are significant, we may notify you via email or site announcement. We encourage you to review this policy regularly to stay informed about our privacy practices.

15. Your Consent

By using PharmacyFreak and providing your information, you consent to our collection, use, storage, and disclosure of your data as described in this Privacy Policy.

16. Contact Us

If you have questions, need more information, wish to exercise your rights, or have privacy-related concerns, please contact us:

Pharmacy Freak Support Team
Email: support@pharmacyfreak.com

We respond to legitimate inquiries in a timely and respectful manner.

Pharmacy Freak is committed to protecting your privacy and supporting your learning journey with trust, safety, and transparency.