Grievance Redressal
We want every learner to have a fair and positive experience on Pharmacy Freak. If something hasn’t met that standard — whether it relates to your data, your account, a payment, or our content — you have a clear way to raise it and have it addressed. This page explains how, who handles your grievance, and the timelines you can expect. It works alongside our Privacy Policy and Terms & Conditions.
1About This Mechanism
This grievance redressal mechanism is provided in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and applicable consumer and e-commerce rules. It gives you a single, reliable point of contact for any concern about how Pharmacy Freak operates or how your personal data is handled, and sets out how we acknowledge, review, and resolve it.
2What You Can Raise
You can use this mechanism to raise concerns such as:
- Privacy and personal data — including requests to access, correct, or delete your data, or concerns about how it is used
- Account and access problems that haven’t been resolved through normal support
- Payments, subscriptions, refunds, or billing issues
- Concerns about the accuracy or quality of our content
- Conduct, abuse, or misuse of the Service by other users
- Any other concern about your experience with Pharmacy Freak
For copyright takedown notices specifically, please use our DMCA / Copyright Policy; to report a factual mistake in our content, see our Corrections Policy.
3Our Grievance Officer
Grievances are handled by our designated Grievance Officer, who is also your point of contact for data-protection matters under the Digital Personal Data Protection Act, 2023:
4How to Raise a Grievance
The quickest way is to fill in the form below. You can also email our Grievance Officer at contact@pharmacyfreak.com. To help us resolve your concern quickly, please include as much detail as you can — what happened, when, any relevant order or account information, and the outcome you’re looking for.
Submit your grievance here
The more context you share, the faster we can look into it.
5Our Process & Timelines
Every grievance follows the same path:
Acknowledgement
We acknowledge your grievance within 48 hours of receiving it.
Review
Our Grievance Officer reviews your concern and may contact you for any additional information needed.
Resolution
We work to resolve your grievance as quickly as possible, and in any case within 30 days of receiving it.
Response
We communicate the outcome to you, along with any action taken.
6If You’re Not Satisfied
We genuinely try to resolve every concern fairly. If you are not satisfied with how your grievance has been handled, you may escalate it. For data-protection matters, you have the right to raise your concern with the Data Protection Board of India under the Digital Personal Data Protection Act, 2023. For other matters, you may approach the relevant authority under applicable law.
Have a concern you’d like us to look into?
Reach out to our Grievance Officer and we’ll take it from there.
contact@pharmacyfreak.com